At Patwari Genie, we are committed to ensuring your satisfaction with the digital products you purchase from us. However, due to the nature of digital products being intangible, our refund policy is designed to be fair to both our customers and the developers and vendors who create the products we offer.
We will consider refund requests in the following situations:
To request a refund, please contact our customer support team within 7 days days of your purchase. Provide a detailed description of the issue, including any relevant screenshots or error messages.
As most of our products are digital and intangible, we do not accept returns for items that have been successfully delivered and downloaded. However, if you have accidentally purchased the wrong product or need assistance, please contact our customer support team for guidance, and we will do our best to assist you.
If you have any questions or concerns about our refund and return policy, please contact our customer support team at [email protected].
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
As we are selling digital products and Services , so there is no exchange of goods and services once provided.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
As the mode of services and products delivered is Digital so there is no shipping or returns provided.
Contact us at [email protected] for questions related to refunds and returns.
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